Refund policy

General Information
We take pride in the handmade nature of our products, which reflects our commitment to quality and craftsmanship. Due to this unique aspect, we do not offer refunds on any of our items. To place an order, we require a minimum deposit of 50% to secure your purchase; alternatively, you have the option to pay for your order in full upfront.

Order Timing
To ensure you receive your bouquet on time, we recommend placing your order 1 week in advance of your desired date. We understand that sometimes things come up, so we do offer rush services for an additional fee*,  allowing you to receive your bouquet quickly when needed.

*during busy occasions, or if we have a lot of orders that need to be complete. 

Customer Concerns
If you have any concerns regarding your order, we encourage you to reach out to us within 12 hours of receiving your product. We will make every effort to resolve any issues you may encounter.

Cancellations
To cancel your order, please notify us as soon as possible. A $10 inconvenience fee will be deducted from your refund if the bouquet has not been made. If the bouquet is already created or in progress, no refund can be issued.

Additional Information
For further information on consumer rights and regulations, you are able to read more on consumer.org.nz. Thank you for supporting our handcrafted creations.

If you have any questions or concerns, please do not hesitate to reach out to us, or email us directly at bloomtique.nz@gmail.com.