Shipping policy

Processing Time:
All orders are processed within 2–5 business days. You will receive a confirmation email once your order has been processed and is ready to be picked up or shipped.

Pickup Policy
The exact pickup address will be provided before your pickup day. Pickup availability may vary, and we will confirm when your order is ready for collection. You are welcome to collect your order at an arranged time, including weekends where available. If we are unavailable during your preferred pickup time, we will do our best to arrange an alternative time that works.

Late Pickup
If you do not collect your order within the agreed pickup time, a late fee may apply.

Local Delivery Policy:
Local delivery is available throughout Auckland. Delivery is subject to courier availability and coverage. If no one is available to receive the bouquet, the courier may leave it in a safe place, leave it with a neighbour, or attempt delivery again at a later time. If a second delivery attempt is required, an additional delivery fee may apply.

Shipping Rates and Delivery Estimates:
Shipping rates are calculated at checkout based on your location. Delivery times may vary depending on your location.

Shipping Areas:
We currently ship New Zealand wide.

Order Tracking:
Once your order has been shipped, you will receive an email with tracking information so you can monitor its progress.

Delivery Issues:
All shipped orders require a signature upon delivery. If your order has not arrived by the estimated delivery date, please check the tracking information provided in your shipping confirmation email. If the tracking shows delivered but no signature was obtained, please contact your local courier for assistance.

For any other shipping issues, please contact us at bloomtique.nz@gmail.com.

Damaged or Lost Items:
If your order arrives damaged or is lost in transit, please contact us within 12 hours of receiving your order, or as soon as possible after the expected delivery date for lost orders. We may require photos of the damaged bouquet and packaging to assist with verification and any courier claim.

Returns:
For information on returns, please refer to our Refund and Return Policy.

Thank you for shopping with Bloomtique NZ. If you have any questions regarding shipping, please feel free to contact us at bloomtique.nz@gmail.com